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Service Centres

To preserve the value of your Arnold & Son timepiece, we recommend that you entrust it only to an authorized Arnold & Son Service Centre. Every authorized Arnold & Son retailer or distribution partner is authorised to receive your Arnold & Son timepiece for servicing.

The scope of a service intervention depends on the complexity of the timepiece. For the current watch collections (from 2011 onwards) that are not damaged and only require standard servicing, our authorized service centres and authorized retailers can provide you an offer based on our service price list.

For older timepieces requiring a more complex restauration, our aftersales service department will submit a detailed cost estimate within 21 business days upon receipt of your watch.


Boneur Business Management Co.,Ltd.
200 Sanmen Road, Kaidi Lifang Mansion, Building 1-306
Yangpu District
Shanghai City 200433

Phone. +86 021-31186840


Citizen Customer Service Japan
Customer repair receptionist
Takenotsuka Joy Plaza 4F, 5-7-3 Takenotsuka, Adachi-ku, Tokyo

Phone: 0120-977-867
Reception hours: 9:30-17:30 (Monday-Friday, excluding holidays)

United Kingdom

Steven Hale Watch Restoration Limited
62A Sparrows Herne, Bushey
Watford WD23 1FY

Phone. +44 208 950 7512 
[email protected]

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Arnold & Son
Boulevard des Éplatures 38
2300 La Chaux-de-Fonds

Phone. +41 32 967 97 97
[email protected]